At Freya Gardens, we recognize the importance of privacy and the protection of personal information. This policy aims to explain how we collect, use, disclose, store, and protect your information in connection with our landscaping and lawn care services, in accordance with applicable laws, including the Act respecting the protection of personal information in the private sector (Bill 25).

1. Scope and Consent

By accessing our website, filling out a form, requesting a quote, or contacting us, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Collection of Personal Information

Freya Gardens may collect the following information:

• Identification: first name, last name
• Contact information: mailing address, email address, phone number
• Service-related information: address of the property to be landscaped, estimated area, material preferences, notes on desired maintenance or landscaping
• Communication: content of emails, messages, or calls

This information is collected through various means, including:

• Online forms (quote or consultation requests)
• Direct communication (by phone, email, or in person)
• Website browsing (via cookies or analytical tools, if applicable)

3. Use of Information

Personal information is used solely for the following purposes:

• Provision of services (landscaping, mowing, maintenance, irrigation, etc.)
• Assessment of client needs and preparation of quotes
• Client relationship management and communications
• Improvement of our services and satisfaction monitoring
• Compliance with legal and tax obligations

4. Disclosure to Third Parties

Freya Gardens does not sell, rent, or disclose your personal information to third parties without your consent, except in the following cases:

• To authorized service providers or subcontractors (e.g., plan designers, installers), only when necessary to perform the service
• When required by law or a competent authority

In all cases, these third parties are bound by strict confidentiality agreements.

5. Data Retention and Security

Your information is retained only for the duration necessary to fulfill the purposes for which it was collected, or as required by law.

Freya Gardens implements appropriate administrative, technical, and physical security measures to protect your data against loss, theft, unauthorized access, disclosure, reproduction, use, or modification.

6. Your Rights

In accordance with Bill 25 (Quebec) and other applicable laws, you have the following rights:

• Right to access your personal information
• Right to rectification in case of error or incomplete information
• Right to withdraw your consent at any time
• Right to request the deletion of your data, subject to our legal obligations

To exercise your rights, you may contact our Personal Information Protection Officer:

Personal Information Protection Officer
📧 support@freyagardens.ca
🏢 Freya Gardens – [company mailing address]

7. Changes to the Policy

Freya Gardens reserves the right to modify this privacy policy at any time. Any changes will be published on our website with the updated date. We encourage you to review it regularly.

8. Contact

For any questions, comments, or complaints related to this policy or our privacy practices, you can reach us at:

Freya Gardens
📧 info@freyagardens.ca

🌐Freyagardens.ca

Last updated: July 1, 2025